Privacy

Privacy

Amicare House, 651 Melton Rd, Thurmaston, Leicester LE4 8EB
care@amicare.org.uk
Tel: 0116 260 1747 ∙ Fax: 0116 260 4925

Effective date: 25th May 2018

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from http://www.amicare.org.uk/ Definitions

  • Service is the http://www.amicare.org.uk/ website operated by Amicare Domiciliary Care Services Ltd.
  • Personal Data Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
  • Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Cookies are small pieces of data stored on your device (computer or mobile device).
  • Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in how any personal information is, or is to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
  • Data Processors (or Service Providers) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
  • Data Subject (or User) is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally, identifiable information may include, but is not limited to:

  • ■ Email address
  • ■ First name and last name
  • ■ Phone number
  • ■ Address, County, Postal code, City
  • ■ Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. Location Data

We may use and store information about your location if you give us permission to do so (Location Data). We use this data to provide features of our Service, to improve and customize our Service.

You can enable or disable location services when you use our Service at any time, through your device settings.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of Cookies we use:

  • ■ Session Cookies. We use Session Cookies to operate our Service.
  • ■ Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • ■ Security Cookies. We use Security Cookies for security purposes.

Use of Data

Amicare Domiciliary Care Services Ltd. uses the collected data for various purposes:

  • ■ To provide and maintain our Service
  • ■ To notify you about changes to our Service
  • ■ To allow you to participate in interactive features of our Service when you choose to do so
  • ■ To provide customer support
  • ■ To gather analysis or valuable information so that we can improve our Service
  • ■ To monitor the usage of our Service
  • ■ To detect, prevent and address technical issues
  • ■ To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR) If you are from the European Economic Area (EEA), Amicare Domiciliary Care Services Ltd. legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

  • ■ Amicare Domiciliary Care Services Ltd. may process your Personal Data because:
  • ■ We need to perform a contract with you
  • ■ You have given us permission to do so
  • ■ The processing is in our legitimate interests and it’s not overridden by your rights
  • ■ For payment processing purposes
  • ■ To comply with the law

Retention of Data

Amicare Domiciliary Care Services Ltd. will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. [Company Name] will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. [Company Name] will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Disclosure for Law Enforcement

Under certain circumstances, Amicare Domiciliary Care Services Ltd. may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). Legal Requirements

Amicare Domiciliary Care Services Ltd. may disclose your Personal Data in the good faith belief that such action is necessary to:

  • ■ To comply with a legal obligation
  • ■ To protect and defend the rights or property of Amicare Domiciliary Care Services Ltd.
  • ■ To prevent or investigate possible wrongdoing in connection with the Service
  • ■ To protect the personal safety of users of the Service or the public
  • ■ To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Amicare Domiciliary Care Services Ltd. aims to

take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:

  • ■ The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • ■ The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • ■ The right to object. You have the right to object to our processing of your Personal Data.
  • ■ The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • ■ The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • ■ The right to withdraw consent. You also have the right to withdraw your consent at any time where Amicare Domiciliary Care Services Ltd. relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service.

Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

Behavioural Remarketing

Amicare Domiciliary Care Services Ltd. DO/DO NOT use remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

Google AdWords remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/adsGoogle also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics for more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings for more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. The payment processors we work with are:

Lloyds Bank; Their Privacy Policy can be viewed at https://www.lloydsbank.com/privacy.asp?WT.ac=Footer/Navigation/Privacy

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • ■ By email: Care@amicare.org.uk
  • ■ By phone number – 0116 260 1747
  • ■ By mail: Amicare House, 651 Melton Road, Thurmaston, Leicester, LE4 8EB

Living Care

Amicare has a 24 hour Living in homecare service in Leicester which
provides security and peace of mind through the support and assistance of a care worker
staying with you in the comforts of your own home.

Whether you are looking for help today, either for yourself or for a loved one, why not speak to us and find out how we can help you or those close to you.

Some of the reasons we know live-in care works:

  • People value their independence and want to stay at home.

  • People don't want to change their routines and have to fit in with others.

  • Family members want the freedom to visit whenever they want to.

  • People want one-to-one specialist care from somebody they can trust.

  • People may want to stay with their pets.

  • A person-centred care package designed to meet your individual needs and outcomes.

Personal Care in your own home

Amicare care staff are here to support you to remain as independent as possible.
Our Community Support Workers will assist you with your personal care in a way that is sensitive and respectful to your needs. Your care support plan will be designed with you to ensure that you reach your desired outcomes.

Our support workers will help you with the following:

  • Washing.

  • Bathing.

  • Showering.

  • Hair Care.

  • Mouth Care.

  • Toileting.

  • Dressing.

  • Meal preparation.

  • Cooking.

  • Supporting to eat.

  • Monitoring of safety.

  • Medication support.

All of our services are flexible and can be tailored to meet your individual needs.


Your care support plan will be designed with you to ensure that you reach your desired outcomes.


All of our services are flexible and can be tailored to meet your individual needs.

All our care team have enhanced CRB (Criminal records) checks prior to their commencement of work with Amicare and yourselves.

End of Life / Pallitive Care

At Amicare we have a team of Care Support Workers and Care Coordinators that are trained through LOROS to support people with complex care needs. Our staff are here to provide you and your family with a high level of care and emotional support which allows our Service User's to maintain their dignity and individuality at what may be a difficult time.

All of our services are flexible and can be tailored to meet your individual needs.

Your care support plan will be designed with you to ensure that you reach your desired outcomes.

All of our services are flexible and can be tailored to meet your individual needs.

All our care team have enhanced CRB (Criminal records) checks prior to their commencement of work with Amicare and yourselves.

Specialist Care Service

We have trained carers to assist with many specialist care needs including Dementia, Alzheimer's, Parkinson's, Multiple sclerosis and many others. We focus on you being able to remain within your own home and still receive the care and support you require.

All of our services are flexible and can be tailored to meet your individual needs.

Your care support plan will be designed with you to ensure that you reach your desired outcomes.

All of our services are flexible and can be tailored to meet your individual needs.

All our care team have enhanced CRB (Criminal records) checks prior to their commencement of work with Amicare and yourselves.

Support and Advice

We have a team of Care Co-ordinators who can offer their advice and services for older people. Our commitment to you, will offer you advice and access to relevant information to enable you and support you to solve difficulties or provide you with the details of advocacy support services that may be able to help.

By having this service available to you helps and supports you to exercise your rights and makes sure your voice is heard. We can point you in the right direction if you require any help with the following: Welfare benefits Housing and Property Matters. Respite care, Social Care and Health organisations and Social Activities and Personal matters.

All of our services are flexible and can be tailored to meet your individual needs.

Your care support plan will be designed with you to ensure that you reach your desired outcomes.

All of our services are flexible and can be tailored to meet your individual needs.

All our care team have enhanced CRB (Criminal records) checks prior to their commencement of work with Amicare and yourselves.

Hospital Discharge

We appreciate that people feel safer and more comfortable in their own home. We can arrange care and support following a hospital stay. We will conduct an assessment and design a person-centered care plan ready for your discharge, so that you feel supported when you return to your home. We will take into account all of your health needs, emotional well-being, preferences, wishes, and choices.

All of our services are flexible and can be tailored to meet your individual needs.

Your care support plan will be designed with you to ensure that you reach your desired outcomes.

All of our services are flexible and can be tailored to meet your individual needs.

All our care team have enhanced CRB (Criminal records) checks prior to their commencement of work with Amicare and yourselves.

Medication Services

All our staff are fully training in administering medication and can assist you to take your medication from a chemist filled dossett box. If you have specialised needs you will be allocated a care worker trained in the specialised technique required and your care/support plan will be agreed with others involved in your health care, such as your district nurse who will assess your care worker and sign them as competent.

All of our services are flexible and can be tailored to meet your individual needs.

Your care support plan will be designed with you to ensure that you reach your desired outcomes.

All of our services are flexible and can be tailored to meet your individual needs.

All our care team have enhanced CRB (Criminal records) checks prior to their commencement of work with Amicare and yourselves.

Shopping Service

Supermarket shopping service, for people who have problems accessing a supermarket. Our Community Support Workers can either go to collect your shopping for you, or they can accompany you to the shops.

This service also gives you an opportunity to socialise over a cup of tea and a snack in the supermarkets cafe.

All of our services are flexible and can be tailored to meet your individual needs.

Your care support plan will be designed with you to ensure that you reach your desired outcomes.

All of our services are flexible and can be tailored to meet your individual needs.

All our care team have enhanced CRB (Criminal records) checks prior to their commencement of work with Amicare and yourselves.

Companionship

We understand the importance of social interaction and that some people may want this for their emotional and psychological well-being. We provide a companionship service that will help you maintain social contact. This can be anything from 1 hour a week and you can increase the allocated length of time as you wish, and can cover any activity of your choice (for example: playing cards, attending a community event, going to the shops, visit a relative, days out, attend a wedding or any other special occasion).

We will always do out upmost to match your companion with your preferences, wishes, and interests.

All of our services are flexible and can be tailored to meet your individual needs.

Your care support plan will be designed with you to ensure that you reach your desired outcomes.

All of our services are flexible and can be tailored to meet your individual needs.

All our care team have enhanced CRB (Criminal records) checks prior to their commencement of work with Amicare and yourselves.

Day and Night Sitting Services

Our day-sitting service can include personal care or social stimulation and domestic help with cleaning. We can also provide a care worker to accompany you to and from appointments and activates in the community.

Our night-sitting service includes waking nights and sleeping's.

  • Waking nights are used where you need assistance during the night.

  • Sleep-over's are for your own peace of mind, a carer sleeps at your home and is available should you require some assistance during the night.

All of our services are flexible and can be tailored to meet your individual needs.

Your care support plan will be designed with you to ensure that you reach your desired outcomes.

All of our services are flexible and can be tailored to meet your individual needs.

All our care team have enhanced CRB (Criminal records) checks prior to their commencement of work with Amicare and yourselves.

Cleaning and Laundry Service

You can count on the Amicare Cleaning Service for your house cleaning. Our professional, friendly and efficient carers are available for cleaning service on a one-time or ongoing basis for your home. Whether we are doing a routine house cleaning, deep cleaning, spring cleaning. Our aim is to ensure that we provide a high QUALITY service.

All of our services are flexible and can be tailored to meet your individual needs.

Your care support plan will be designed with you to ensure that you reach your desired outcomes.

All of our services are flexible and can be tailored to meet your individual needs.

All our care team have enhanced CRB (Criminal records) checks prior to their commencement of work with Amicare and yourselves.

Meals Service

We have trained carers to assist with many specialist care needs including Dementia, Alzheimer's, Parkinson's, Multiple sclerosis and many others. We focus on you being able to remain within your own home and still receive the care and support you require.

All of our services are flexible and can be tailored to meet your individual needs.

Your care support plan will be designed with you to ensure that you reach your desired outcomes.

All of our services are flexible and can be tailored to meet your individual needs.

All our care team have enhanced CRB (Criminal records) checks prior to their commencement of work with Amicare and yourselves.

Escort and Shopping Services

Amicare staff are here to support you to remain as independent as possible. Our Community Support Workers will assist you with collecting you shopping, or accompany you to the shops or any other social activity including: Going to the cinema, a football match, a trip into town, Doctors and hospital appointments.

All of our services are flexible and can be tailored to meet your individual needs.

Your care support plan will be designed with you to ensure that you reach your desired outcomes.

All of our services are flexible and can be tailored to meet your individual needs.

All our care team have enhanced CRB (Criminal records) checks prior to their commencement of work with Amicare and yourselves.

Gardening Services

At Amicare we can provide a Gardening service to help you maintain your garden or to restore your garden back to its original design. Our team of Male gardeners are available to visit you and help with the following gardening work: (Example: mowing the lawn ~ planting and potting flowers and plants ~ trimming hedges).

With all gardening work we still have to complete a risk assessment, as required under health and safety of our staff.

All of our services are flexible and can be tailored to meet your individual needs.

Your care support plan will be designed with you to ensure that you reach your desired outcomes.

All of our services are flexible and can be tailored to meet your individual needs.

All our care team have enhanced CRB (Criminal records) checks prior to their commencement of work with Amicare and yourselves.

Free weekly delivery service

Good food demands care and attention, our meals range brings you more menu options, to help cater effortlessly for your taste and dietary requirements.

Dietary Guide: Low Fat ~ Gluten Free ~ Diabetic ~ Vegan ~ Vegetarian ~ No Added Salt ~ Soft ~ High Calorie.

Afro-Caribbean Meals and Halal & Asian Vegetarian Meals are ready available.

If you would like more information about the service and products and want to view our menus please contact us on telephone number: 07714503754.

All of our services are flexible and can be tailored to meet your individual needs.

Your care support plan will be designed with you to ensure that you reach your desired outcomes.

All of our services are flexible and can be tailored to meet your individual needs.

All our care team have enhanced CRB (Criminal records) checks prior to their commencement of work with Amicare and yourselves.

Pet Care / Dog Walking

Many people, whom receive care in their own home, also have pets to and you may like your care worker to support you with their general needs. (Example: feeding and walking your dog) If you require this additional support then this can be arranged for you and the service will be provided by someone who likes animals.

All of our services are flexible and can be tailored to meet your individual needs.

Your care support plan will be designed with you to ensure that you reach your desired outcomes.

All of our services are flexible and can be tailored to meet your individual needs.

All our care team have enhanced CRB (Criminal records) checks prior to their commencement of work with Amicare and yourselves.